April 12, 2019

April 12, 2019 don

OHIO PUBLIC LIBRARY INFORMATION NETWORK (OPLIN)
ONE HUNDRED SEVENTY-THIRD REGULAR MEETING of the BOARD OF TRUSTEES

Minutes — April 12, 2019

1. WELCOME and CALL TO ORDER

The one hundred seventy-third meeting of the Ohio Public Library Information Network (OPLIN) Board of Trustees was called to order at 9:12 a.m. on Friday, April 12, 2019 by Board Chair Michael Penrod at the OPLIN office in Columbus, Ohio.

Present were Board members: Angela Baldree, Justin Bumbico, Jeff Garringer, Joe Greenward, Chris May, Travis McAfee, Michael Penrod, Tara Sidwell, Garalynn Tomas, and Holly Varley.

Also present were: Karl Jendretzky, Laura Solomon, and Don Yarman (OPLIN); Beverly Cain, Stephanie Herriott, and Jamie Pardee (State Library).

ACTION ITEMS

2. APPROVAL OF THE AGENDA

Travis McAfee motioned to approve the agenda as presented; Chris May seconded. There was no discussion, so the chair called for a vote on the motion; all aye.

3. PUBLIC PARTICIPATION

The Chair called for public participation.

In the absence of anyone from OLC, Yarman reported that OLC’s Legislative Day on Tuesday, April 9, was a very successful event.

The Chair allowed public participation at 10:06 a.m. to accommodate the delayed arrival of Beverly Cain.

Beverly Cain reported that the first in-person session for ILEADUSA took place March 19-22 at Mohican State Park. Alan Hall was appointed by the State Board of Education to the State Library Board; he was sworn in at his first meeting on March 21. Mr. Hall brings many years of public library experience to the State Library Board, as well as expands the Board’s geographic representation. In partnership with the Ohioana Library, the State Library hosted a reception for “Choose to Read Ohio” authors; First Lady Fran DeWine was the keynote speaker and stayed after her remarks to mingle with other attendees.

On March 26, Cain provided budget testimony for the House Finance Subcommittee on Higher Education for itself and the agencies for which it is an umbrella, including OPLIN. Both OPLIN and the Library for the Blind and Physically Disabled are allocated set amounts from the Public Library Fund which have remained flat for many years, so Cain testified that these organizations have managed to maintain critical services for Ohioans and Ohio libraries but there has not been any growth allowed for either. Cain reviewed the recent history of State Library and regional library system funding; she also noted that federal LSTA funds were again not included in the president’s proposed budget, but she anticipates those will be restored by Congress as before.

The State Library is finalizing its contract renewal with OverDrive for the Ohio Digital Library. The Association of College and Research Libraries is currently meeting in Cleveland. The next State Library Board meeting is scheduled for May 16, the agenda to include the second year of funding for the statewide collection of research databases.

 

4. APPROVAL OF THE MINUTES of February 8 meeting

Garalynn Tomas motioned to approve the minutes of the February 8, 2019, meeting as presented; Tara Sidwell seconded. There was no discussion, so the Chair called for a vote on the motion; all aye.

5. ACCEPTANCE OF THE FINANCIAL REPORTS

Jamie Pardee reviewed the financial reports. The cash balance at the beginning of the current fiscal year was $3.1 million and is estimated to be $2.8 million at then end of the fiscal year in June. For the next biennium, the cash balance is estimated to decrease $450,000 to $500,000 each year as expected due to increase spending in genealogy resources and Lynda.com for libraries. The FY19 budget and expenditures are on target at this point, three-fourths through the fiscal year. Pardee noted the addition of $750 for work by Braindunk development for the Webkit service. OPLIN is still waiting for the bill from OIT for internet service. About $3 million remains available to be spent this fiscal year. For fiscal years 2020 and 2021, Pardee noted a negative projection in Unplanned Spending Authority, so while there are funds available for all expenses, later in the fiscal year we may have to ask for an increase in the appropriated spending authority if expense estimates are accurate. Yarman added that the goal in the next biennium is to spend to the limit of authority to get the available cash balance equal to approximately one year of E-rate reimbursements.

Angela Baldree motioned to accept the financial reports; Justin Bumbico seconded. There was no discussion, so the Chair called for a vote on the motion; all aye.

6. REPORTS ON THE STATUS OF OPLIN SERVICES
7. REVIEW OF ANNUAL TACTICAL PLAN

Listed separately on the agenda, the status of OPLIN services and the review of OPLIN’s tactical plan were discussed jointly. Yarman noted that the Strategic Plan officially approved June 9, 2017, extends to the end of fiscal year 2021; the Board’s intention was to review annually the services offered and the Tactical Plan. Yarman read through these plans, asking staff to report on the relevant activities from this fiscal year with special attention to the Operations Goals within the Tactical Plan.
 

Annual Tactical Plan – FY2019
In support of Strategy:  
Provide and maintain safe and reliable internet connections to Ohio public library systems
     
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OPLIN will provide reliable broadband telecommunications circuits to at least one building in every Ohio public library system that has elected to participate in the network, in accordance with O.R.C. 3375.64(B)(1) and the "Policy on the Provision of Network Services by OPLIN to Public Libraries." For libraries with circuits provided by a consortium, OPLIN may instead provide a circuit to the consortium sufficient to handle the internet traffic generated by all libraries connecting through the consortium. At least one connection will also be provided to each of the chartered regional library systems and for use by the State Library of Ohio. FY2020 will bring lower prices on statewide contracts for circuits, and reorganization of AT&T circuits at the OPLIN core.
 
OPLIN will provide bandwidth from providers of wholesale internet bandwidth to connect Ohio public libraries to the commodity internet. The amount of internet access bandwidth acquired will depend on the demand from Ohio public libraries and other OPLIN participants and on OPLIN's financial resources. Continuing contract with OIT for OARnet services.
OPLIN will provide adequate network routing equipment for Ohio public libraries and other OPLIN participants at their sites, and provide and maintain network routing equipment at the OPLIN network core, and shall take steps to maintain all equipment in good working order. In some cases, OPLIN may work with other library consortia to provide and maintain site equipment. All but 30 new routers have been deployed. Capacity of old equipment still exceeds need of most libraries.

In FY2020, staff plan to reinstate virtual chassis in core routing equipment for redundant internet pathways.

OPLIN will provide a filtering solution which can effectively provide content filtering for all OPLIN participants, while still allowing each participant to have complete control over how, or if, the filter is to be used in their library system. This will fulfill the charge from the Ohio Legislature "…to help local libraries use filters to screen out obscene and illegal internet materials." OPLIN has provided OpenDNS (now called Cisco Umbrella) since 2012. Currently 154 libraries with profiles.
     
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OPLIN will maintain basic Help Desk services in-house (at no cost to libraries) to remedy network problems that occur on circuits terminating at OPLIN routers, and will pay for 24-hour advanced network management to correct problems with those same circuits whenever problems are beyond the capabilities of the OPLIN staff. [Goal: 99.5% of OPLIN participants will have a functioning OPLIN connection to the internet 99.9% of the time.] Goal met.
OPLIN will maintain monitor(s) on the amount of bandwidth being used by each Ohio public library and other OPLIN participants. If average bandwidth demand during peak hours reaches 70% of the circuit capacity currently available to the library system, OPLIN will analyze the circuit utilization and will either take steps to acquire more bandwidth, within OPLIN policy restrictions, or will consult with the library to find another solution. [Goal: 99.5% of OPLIN participants will have a connection to the internet large enough that their average bandwidth demand during peak hours will not exceed 70% of the connection capacity.] Goal exceeded. For E-rate cycle, we upgrade in advance of meeting the need. The OPLIN core currently has 20Gbps of internet connectivity, with peak usage being around 9Gbps. Redundant hardware and circuit paths to allow for reliability.
OPLIN will maintain effective firewalls and intrusion-protection software at the OPLIN core to protect OPLIN services, and will follow all the provisions and guidelines of the OPLIN Information Technology Security Management policies. [Goal: Deflect 99% of malicious attack activity directed at the OPLIN telecommunications network.] Goal met. We contract with OARnet for DDOS shield, and have begun proactively throttling non-white-listed DNS queries.
     
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OPLIN will identify the internet bandwidth needs of Ohio public libraries by monitoring circuit utilization and gathering feedback from library IT staff. On-going.
OPLIN will present information about OPLIN-provided telecommunications services and the costs of such services on the OPLIN website. OPLIN will also use temporary communications, such as email broadcasts and social media, to disseminate information about OPLIN-provided telecommunications services. On-going.
OPLIN will present programs at conferences and other venues to convey information about OPLIN-provided telecommunications services and costs. Programs presented at OLC Convention, Right Click.
In support of the strategy to provide a “safe” connection, staff became active in the Ohio Cyber Collaboration Committee, began working with the IT Division of the Ohio Library Council to bring a cybersecurity focus to their professional development, and accompanied Michelle Francis to a meeting with Senator Gavaronne in support of the bill she sponsored creating Ohio’s civilian cyber reserve force.
     
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OPLIN may use state contracts with telecommunications vendors when possible, or may negotiate its own contracts, to acquire reliable broadband circuits adequately sized for the needs of the public library at the best price. As budgeted.
OPLIN may use the Federal Communication Commission's universal service Schools and Libraries Program, commonly known as the E-rate Program, to obtain discounts on telecommunication and internet access costs if E-rate participation does not conflict with the best interests of OPLIN participants. As budgeted.

 

The Board recessed for a break at 10:28 a.m. and resumed discussions at 10:38 a.m.
 

In support of Strategy:  
Offer to assist Ohio public library systems with internal internet needs
     
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OPLIN will offer to assist Ohio public library systems with connecting their branches and with obtaining networking equipment as cost-effectively as possible. Upon request, OPLIN will advise libraries on the quality, dependability, and value of internet connections that libraries are considering purchasing for their branches, or for their main library if they choose not to use the OPLIN-provided connection. When appropriate, OPLIN may also suggest alternative connections for libraries to consider. OPLIN submits requests into OIT ServiceNow system, and offers assistance to libraries seeking E-rate reimbursements. In FY 2019, Karl helped identify providers for branches of Steubenville, Mansfield, Geauga, Elyria.
OPLIN will offer a basic network evaluation service to Ohio public libraries and other OPLIN participants that describes the OPLIN connection bandwidth throughput and the physical connectivity between the active devices on the network which affect the OPLIN connection.  
OPLIN will offer annual E-rate workshops for Ohio public libraries to assist with their E-rate applications. OPLIN contracted with Lorrie Germann to provide targeted webinars – 6 produced for this year. Webinars were recorded and can be streamed from OPLIN’s YouTube channel.
OPLIN will offer space to libraries in a designated area of the State of Ohio Computer Center (SOCC) where they can locate servers and network equipment in close proximity to the OPLIN network core. See related operations goal. Space may need expansion in FY2020.
OPLIN will offer to host or sponsor at least one conference for Ohio public library staff every year, within the constraints of the OPLIN budget, that will present information and facilitate discussion about internet technologies. Platinum Sponsor for OLC Convention and Expo 2018, and will be again for the 2019 event in Cincinnati.
     
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OPLIN will maintain a method for identifying libraries that may have internal networking issues and will offer to evaluate the network and work with library IT staff to resolve any issues. [Goal: Assist at least 10 libraries each year with resolving internal networking issues.] Goal met.
OPLIN will maintain an agreement to lease space in the State of Ohio Computer Center for co-location of library servers and networking equipment. [Goal: A current SOCC lease agreement with the Ohio Department of Administrative Services Office of Information Technology will be in effect at the beginning of each fiscal year.] Met. Current tenants include Columbus Metropolitan Library, Central Library Consortium, Worthington Libraries, Greene County Public Library CLEVNET, and Euclid Public Library.
     
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OPLIN will identify the internet technology needs of Ohio public libraries by monitoring forums and email lists, attending conferences, and finding opportunities to have discussions with librarians. On-going.
OPLIN will present information about available OPLIN internet-related assistance on the OPLIN website. OPLIN will also use temporary communications, such as email broadcasts and social media, to disseminate information about available OPLIN assistance. On-going.
     
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OPLIN may use funds not needed for providing and maintaining OPLIN connections to public libraries to support this additional assistance to OPLIN participants. While it is important that OPLIN provide technology leadership and assistance to public libraries, OPLIN recognizes that its vision and mandate from the Ohio Revised Code place greater importance on providing Ohio citizens with access to digital information; therefore, spending for technology assistance to public libraries will be carefully monitored to make certain it does not have a detrimental effect on the ability of OPLIN to provide services that maintain citizen access to digital information. As budgeted. OPLIN provides Security IQ phishing prevention/education licenses to libraries to help with cyber-threat awareness.
OPLIN may use fees collected from libraries for services which are not likely to be used by most public libraries. OPLIN will limit these fees to no more than the actual amount needed to cover the costs to provide the service. As budgeted.

 

The Board recessed for a break at 11:24 a.m. and resumed discussions at 11:59 a.m.
 

In support of Strategy:  
Provide and maintain access to high-quality digital information for Ohioans
     
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OPLIN will provide subscriptions to selected databases of high-quality digital information with guidance from the public library community and the OPLIN Content Advisory Committee. $2.31 million disbursed in subscription costs so far this fiscal year.
OPLIN will provide a website allowing free access to the online information databases. Ohio public libraries and their users will be able to use this website to quickly and efficiently find information from the OPLIN-provided databases. OPLIN will maintain the website in such a way that public libraries can also use it to provide their users with access to databases. On-going.
OPLIN will provide support for access to materials that Ohio public libraries have converted to digital formats. This support may take the form of financial assistance or assistance with publishing the materials on the internet in an accessible manner. OPLIN pays half of the DPLA membership fee for the Ohio Digital Network. Don is on the advisory committee for the Ohio Digital Network; Mandy participated in the Ohio Digital Interest Group and Community Engagement Center meetings. Eighteen ODN members have contributed 102,236 items to DPLA.
OPLIN will provide the necessary technology to authenticate remote users' access to OPLIN-provided information databases and may offer the use of this technology to libraries to authenticate remote users of library-provided databases. OPLIN provides EZProxy and flexible validation to cover a range of library options and subscription scenarios. A new EZProxy server is expected to launch this month.
OPLIN will provide tools for integrating access to online databases directly into a library's website, including authenticated links and other embeddable tools. Libraries use OPLIN’s links from their own websites to provide their patrons access.
     
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OPLIN will maintain and monitor the user interface to the databases to keep it functional. [Goal: Keep the public access website for the databases functioning as intended 99% of the time.] Interface updated for new content; uptime goal met..
OPLIN will maintain a Content Advisory Committee of selected Ohio public library staff and will periodically consult with them and with any other partners in the purchase of the databases in regard to the selection of databases provided through OPLIN. [Goal: Meet with the CAC and any database purchasing partners at least once annually.] Goal met. CAC met March 28; LCO partners met regularly.
OPLIN will maintain basic Help Desk services in-house to remedy problems that occur with either in-library or legitimate out-of-library access to online databases and, when appropriate, open an incident ticket with the database vendor(s) and work collaboratively toward resolving the incident. [Goal: respond within one hour to malfunctions of database access during regular business hours.] Met response-time goals.
OPLIN will maintain database usage statistics, both for OPLIN internal use and for retrieval by individual Ohio public libraries. [Goal: Make at least 80% of previous month database usage statistics available to public libraries by the 10th of each month.] Mandy scheduled these for the 5th of the month. There are significant problems with the genealogy resources usage stats that we press ProQuest to resolve.
     
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OPLIN will identify the information resource needs of Ohioans by regularly gathering feedback from Ohio public libraries and finding opportunities to have discussions with librarians. On-going.
OPLIN will identify possible improvements in the user interface to the databases to make it easier for users to find and retrieve relevant resources. Staff are considering a redesign for ohioweblibrary.org
OPLIN will present database users and public librarians with access to training and training materials for efficient use of the databases and will develop and/or provide database point-of-use promotional materials. Thirty-eight librarians trained as Ohio Web Library Specialists in FY2019. Regular webinars presented in partnership with OhioNET.
OPLIN will present information about OPLIN-provided databases and their costs on the OPLIN website. OPLIN will also use temporary communications, such as email broadcasts and social media, to disseminate information about OPLIN-provided databases. On-going. Particular efforts in the coming months will be devoted publicizing the transition of Lynda.com to LinkedIn Learning.
OPLIN will present programs at conferences and other venues to convey information about OPLIN-provided databases and costs. Programs presented at OLC Convention, Adult and Youth Services conferences.
     
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OPLIN may use opportunities to combine funds with other organizations when purchasing information databases for use by public libraries and the general public. As budgeted.
OPLIN may use funds from E-rate reimbursements that are not needed for purchase of telecommunications, internet access, and database subscriptions to support statewide projects to improve access to materials digitized by public libraries. As budgeted.

Yarman informed the Board that “Lynda.com - A LinkedIn Company” will become “LinkedIn Learning -- with Lynda.com content.” LinkedIn staff gave a presentation to the Content Advisory Committee about the transition. The Committee has concerns about the privacy of user information when they are required to use a LinkedIn account in order to access the learning resources. As unhappy as the committee was with the product move, they did not wish for OPLIN to try to terminate the statewide agreement. The committee feels that libraries remain appreciative of the availability of the Lynda.com content and OPLIN’s financial support of it.
 

In support of Strategy:  
Offer to assist Ohio public library systems with digital communications
     
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OPLIN will offer Ohio public libraries a selection of archived email discussion lists and/or forums and chat rooms as a time-based and topic-based means to exchange information digitally, including information about internet technologies, databases. and best security practices . Email discussions will be archived by date and time, but OPLIN will also provide a means to search the archives by topic. On-going.
OPLIN will offer a generic public library website with elements that can be customized for each library and which Ohio public libraries can readily use to maintain a website hosted on OPLIN-provided web servers. The site will link to, but not replace, the library's current Integrated Library System and/or other functions related to the management of the library's bibliographic or user data. Service is 10 years old. Eighty hosted sites live; four in process. To support the service this year, OPLIN contracted with Braindunk for Drupal 8 Date_Recur fix, and separately for Drupal 8 upgrade by June 2020.
Suggest changing “generic” to “standardized.”
OPLIN will offer a professional assessment of a library's website, evaluating the website against current best practices in web design and accessibility. Laura performed audits for 5 current Webkit customers and 1 other, non-Webkit library.
OPLIN will offer a service that allows libraries to send notification messages directly to patrons' cellphones via standard Short Message Service (SMS) "text messages" instead of sending messages to their email accounts. See Operations Goal below.
     
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OPLIN will maintain hosting for email discussion lists for Ohio public librarians to share information with each other. [Goal: Email discussion lists will be functional at least 99.9% of the time.] List up-time goals met.
OPLIN will maintain hosting for generic public library websites provided by OPLIN. [Goal: OPLIN-provided websites will be functional and accessible at least 99.9% of the time.] Uptime goal met. Laura keeps all site software updates current.
OPLIN will maintain a system to monitor the performance of the SMS messaging service and will correct any failures of the messaging service. [Goal: Resolve any performance issues or open an incident ticket with the messaging vendor within 4 hours during regular business hours.] Support goal met. OPLIN negotiated an additional 5 million message credits, which should sustain the service for over two years.
     
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OPLIN will identify possible assistance with digital communications that Ohio public libraries might need. On-going.
OPLIN will present information about available OPLIN communication-related assistance on the OPLIN website. OPLIN will also use temporary communications, such as email broadcasts and social media, to disseminate information about available OPLIN assistance. On-going.
     
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OPLIN may use funds not needed for providing and maintaining OPLIN connections to public libraries to support this additional assistance to OPLIN participants. Spending for technology assistance to public libraries will be carefully monitored to make certain it does not have a detrimental effect on the ability of OPLIN to provide services that maintain citizen access to digital information. As budgeted.
OPLIN may use fees collected from libraries for services which are not likely to be used by most public libraries. OPLIN will limit these fees to no more than the actual amount needed to cover the costs to provide the service. As budgeted.

 

Angela Baldree asked if the Content Advisory Committee was the only committee, and whether additional committee might help reduce staff workload. Yarman said OPLIN used to sustain a Technology Advisory Committee, which was most useful any time OPLIN considered a large-scale change to infrastructure. Jendretzky said a Technology Advisory Committee might help generate ideas of services OPLIN could create and manage that would be most useful to libraries.

8. OLD BUSINESS — none

9. NEW BUSINESS

9.1. Executive Session

Tara Sidwell motioned to go into executive session to discuss compensation of an employee; Chris May seconded. There was no discussion, so the Chair called for a vote on the motion.
Recorded vote: Angela Baldree, aye; Justin Bumbico, aye; Jeff Garringer, aye; Joe Greenward, aye; Chris May, aye; Travis McAfee, aye; Michael Penrod, aye; Tara Sidwell, aye; Garalyn Tomas, aye; Holly Varley, aye.

The Board went into executive session at 12:54 p.m., and resumed the public meeting at 12:57 p.m.

9.2. OPLIN staff vacancy

Mandy Knapp resigned her position as OPLIN’s Digital Services Manager effective March 15 to become the Adult Services Manager at Westerville Public Library. Yarman plans to take on many of the duties that had been assigned to Knapp, and fill the staff vacancy with a new position dedicated to server management and support -- an “infrastructure specialist,” in the state’s official job categories. Duties will include: installs, maintains, configures, upgrades &/or administers hardware &/or software independently in server administration, business continuity, information security, and telecommunications & network connectivity where technical work requires specific knowledge to evaluate, select, adapt & modify standard procedures; diagnoses, analyzes, & resolves issues for customers; provides Tier II-III level customer support and more advanced problem-solving; promotes system security & awareness by adhering to OPLIN’s and State’s IT security policies & standards.

Garalynn Tomas asked whether the organizational reporting structure would change. Yarman said he intended to have the new person report to him, and Stephanie Herriott added that because OPLIN staff are “administrative” supervisory duties could be shared, in such a small agency there is no need to create a complicated hierarchy. Justin Bumbico and Michael Penrod commented that it gave the staff more support coverage and stability. Bumbico asked if OPLIN would keep the relationship with OIT in place for more advanced engineering support, and Jendretzky acknowledged that was important and, in any case, administratively difficult to separate from OIT.

9.3. Decide on staff raises

Michael Penrod read the following resolution:
 

In that the E-1 salary tables in Ohio Revised Code 124.152 awards State of Ohio E-1 employees a 2.75% salary increase effective with the first day of the pay period that includes July 1, 2019, and allows increases up to 2.75% for other exempt state employees, the Ohio Public Library Information Network (OPLIN) Board of Trustees, in accordance with the duties assigned by Ohio Revised Code Section 3375.66, approves adjusting the compensation of each OPLIN E-3 staff member to one that reflects a 2.75% salary increase for each employee beginning with the pay period that includes July 1, 2019.

Angela Baldree motioned to approve the resolution; Travis McAfee seconded. There was no discussion, so the Chair called for a roll call vote on the motion.

Recorded vote: Angela Baldree, aye; Justin Bumbico, aye; Jeff Garringer, aye; Joe Greenward, aye; Chris May, aye; Travis McAfee, aye; Michael Penrod, aye; Tara Sidwell, aye; Garalyn Tomas, aye; Holly Varley, aye.

REPORTS

10. OPLIN DIRECTOR'S REPORT

Yarman had nothing to add to his written report, which included items already discussed in the meeting.

10.1. Library Services Manager report

Solomon reported that she has created a new design on the Drupal 8 platform for the OPLIN website. It will launch after staff create a new Drupal 8 production server for the migrated Webkit sites.

10.2. Technology Projects Manager report

Jendretzky had nothing to add beyond what was discussed previously.

11. CHAIR'S REPORT

Michael Penrod thanked the Nominations Committee for their work. The committee proposed reappointing Jeff Garringer and Holly Varley for 3 year terms. To fill the terms being vacated by Penrod and Greenward, the committee proposed Hilary Prisbylla, director of CLEVNET, and Travis Bautz, director of the Midpointe Library System in Butler County.

Chris May motioned to approve the committee’s recommendation; Tara Sidwell seconded. here was no discussion, so the Chair called for a vote on the motion; all aye.

Yarman will communicate these nominations to the State Library Board which appoints OPLIN Board members.

Penrod asked Yarman to send the director’s evaluation form to Board members, who will send completed to Travis McAfee to collate into a single document.

10. ADJOURNMENT

With no other business pending, the Chair adjourned the meeting at 1:17 p.m.